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You can report lost property via the internet, by telephone, or at any ticket office. A reclaim fee will be charged if the item is found.
Reporting a loss via the internet costs you nothing. However, if you report a loss to the SBB Rail Service on 0900 300 300 (CHF 1.19/min. from Swiss landlines) or at a ticket counter, you will be charged CHF 15.00 for this service.
If we find the item you have lost, you pay a reclaim fee as follows
|With a GA travelcard||CHF 5.00 per item|
|With a Half-Fare travelcard||CHF 10.00 per item|
|With a personal annual point-to-point season ticket or regional travel system pass||CHF 10.00 per item|
|With none of the above||CHF 20.00 per item|
|Despatch to an address outside Switzerland||CHF 50.00 per item plus shipping costs|
|Switch to a different collection station following notification||CHF 10.00 per item|
Sale of unclaimed items
Once the period required by law has expired, unclaimed items are forwarded to the fundsachenverkauf.ch GmbH company for sale by public auction. Information on upcoming auctions can be found at www.fundsachenverkauf.ch.