Język

W wybranym przez Państwa języku nie są dostępne wszystkie treści. Czy chcieliby Państwo poznać cały świat Kolei Retyckiej? Zmień na angielski.

Język

W wybranym przez Państwa języku nie są dostępne wszystkie treści. Czy chcieliby Państwo poznać cały świat Kolei Retyckiej? Zmień na angielski.

Frequently asked questions (FAQs)

The FAQs at one click.

On this site you can find answers to frequently asked questions about the following subjects

 

Questions about tickets

Are the GA travelcard / 1-day travelpass / 1-month travelpass valid?

Yes. However, you still have to pay for the seat reservation and supplement (no concessions). In the second step of the booking procedure, «Passengers», choose «GA» or «1-day travelpass» under Ticket/reduction.

Is the Eurail pass valid?

Yes. However, you still have to pay for the seat reservation and supplement (no concessions). In the second step of the booking procedure, «Passengers», choose «Eurail Pass» under Ticket/reduction.

Are the Junior Card / Grandchild Card / Family Card valid?

Yes. However, you still have to pay for the seat reservation and supplement (no concessions). In the second step of the booking procedure, «Passengers», choose «Junior and Grandchild Card» or «Swiss Family Pass» under Ticket/reduction.

Are the Swiss Travel Pass / Swiss Travel Pass Flex / etc. valid?

Yes. However, you still have to pay for the seat reservation and supplement (no concessions). In the second step of the booking procedure, «Passengers», choose «Swiss Travel Pass» or «Swiss Travel Pass Flex» under Ticket/reduction.

Is the FIP free pass valid?

The «Swiss Private» free pass is valid. However, you still have to pay for the seat reservation and supplement (no concessions). In the second step of the booking procedure, «Passengers», choose «Ticket available» under Ticket/reduction. 

Is the Interrail Pass valid?

Yes. However, you still have to pay for the seat reservation and supplement (no concessions). In the second step of the booking procedure, «Passengers», choose «InterRail Pass» under Ticket/reduction.

Is the graubündenPASS valid?

The graubündenPASS is valid on all trains within the Swiss canton of Graubünden. However, you still have to pay for the seat reservation and supplement (no concessions).
In the second step of the booking procedure, «Passengers», choose «GA» under Ticket/reduction.

Is the BÜGA valid?

Yes. However, you still have to pay for the seat reservation and supplement (no concessions).
In the second step of the booking procedure, »Passengers», choose «GA» under Ticket/reduction.

Why can't I select the travel date I want?

It is only possible to reserve from three months in advance.

I have a booking in second class; can I change to first class?

Online bookings cannot be changed.

I have a booking in first class; can I change to second class?

Online bookings cannot be changed. If you only have a 2nd class ticket, you can upgrade to 1st class for an additional charge at all ticket sales offices or directly on board the train.

How can I change/cancel my online ticket?

Online tickets cannot be changed or cancelled. 
Exceptions can be seen here 

How can I buy an e-ticket for my child under six: what should I do?

Children under six only require a ticket if occupying a seat of their own. If you would like to purchase a seat for a child, choose the required number of seats in the box for children from 0-6 and select «own seat» in the second step of the booking procedure, «Passengers».

Questions about reservations

I already have my ticket: how do I make a reservation?

You can make your reservation conveniently here. In the second step of the booking procedure, «Passengers», choose «Ticket available» under Ticket/reduction.

How can I change/cancel my online booking?

Online tickets cannot be changed or cancelled.
Exceptions can be seen here 

How do I reserve a seat in the panoramic car?

All bookable seats are located in panoramic cars. You can make your booking directly here.

How do I reserve a wheelchair space?

Please contact Railservice. Tel.: +41 (0)81 288 65 65.

Which coaches are panoramic cars

All bookable seats on Rhaetian Railway trains are located in panoramic cars.

What is the difference between 1st and 2nd class?

1st class
In 1st class you benefit from generous space and plenty of leg room. 1st class offers generous, comfortable single and double seats. Thanks to the lower number of passengers per coach, your journey is quieter and more relaxed.

2nd class
2nd class offers comfortable double seats with sufficient leg room.

Once payment is successful, the message "Ticket being issued, please wait" appears and remains on screen.

Check your e-mail in-box to see whether you have received an e-mail with the travel documents. If you have not received an e-mail with the travel documents, please contact the Rhaetian Railway Railservice by mail at railservice(at)rhb.ch or on +41 (0)81 288 65 65 

My booking was interrupted, but my credit card has been charged: what should I do?

Please send an e-mail to railservice(at)rhb.ch, providing the following details:

 

  • What credit card number was charged? (Please state name of cardholder and the last four numbers of the card)
  • What amount was charged in CHF?
  • At what time was the card charged? (Date and time, as exact as possible)

We will check the charge to your credit card and refund the amount to your credit card if you have been unduly charged.

How can I reserve seats in the direction of travel?

The direction of travel of the coaches is not known so it is not possible to receive confirmed bookings for seats in the direction of travel. If booking for more than one person, we recommend reserving seats opposite one another.

How can I reserve seats on a specific side of the train?

The direction of travel of the coaches is not known so it is not possible to receive confirmed bookings for seats on a specific side of the train. Thanks to the large panoramic windows, you are able to enjoy perfect views from both sides of the train.

Are dogs permitted?

Dogs are permitted to travel. They do not require a seat reservation. Dogs pay half the price of a 2nd class ticket.

I am unable to make an online booking. Are there any alternative ways to book?

You can make your booking by calling the Rhaetian Railway Railservice on +41 (0)81 288 65 65. Bookings can also be made at all European rail outlets. Please note it is possible to reserve from three months in advance.

I do not have a credit card. Are there any alternative ways to book?

You can proceed as follows:

  • Another person, who holds a credit card, can make the reservation for you.
  • Bookings can also be made at all European rail outlets for cash. Please note it is possible to reserve from three months in advance.

I already have a reservation, but not a ticket. Will my seats remain reserved or will my booking lapse?

Your reservation will remain valid, even without a ticket. However, you must be able to present a ticket on board the train. You can buy a ticket at www.sbb.ch or at a staffed ticket office or ticket machine.

Do I have to pay the reservation fee for both the outward and return journey?

The reservation fee must be paid for both the outward and return journey. The reservation fee is only valid on the booked train. 

Questions about the Bernina Express

Where can I find the timetable?

You can find the timetable here.

What is the difference between the Bernina Express and regional trains?

The Bernina Express has air-conditioned panoramic cars with large windows extending right into the roof cove. Information on the route is also provided via loudspeaker. A seat reservation is required and a supplement is charged. You can buy your reservation conveniently online here. 

The regional trains are made up of standard coaches with ordinary windows. It is not possible to reserve seats on regional trains and no supplement is payable. You can find the timetable for the regional trains here.

Can I interrupt my journey?

It is generally possible to interrupt a journey. However, please note that you must continue your onward travel on the same day. If you want to resume your journey on board the Bernina Express, you will have to make a new reservation and a new supplement will be charged.

If continuing your journey on regional trains no reservation / no supplement is required.

Which coaches are the panoramic cars?

All reservable seats on Rhaetian Railway trains are located in panoramic cars.

What is the difference between 1st and 2nd class?

1st class
In 1st class you benefit from generous space and plenty of leg room. 1st class offers generous, comfortable single and double seats. Thanks to the lower number of passengers per coach, your journey is quieter and more relaxed.

2nd class
2nd class offers comfortable double seats with sufficient leg room.

Is it possible to dine on board the Bernina Express?

The Bernina Express does not have a dining car. However, regional snacks and warm and cold drinks are available from the mini-bar service. The Bernina Express reaches Poschiavo / Tirano or St. Moritz around lunchtime. There are many restaurants available in both towns.

Is an identity card with a renewal stamp valid for crossing the border?

You can find details on valid travel documents here.

Where can I park my car?

All Rhaetian Railway stations have payable parking spaces nearby. You can find information on parking facilities at the individual stations here.

Does the Bernina Express leave from special stations or from the usual stations of the Rhaetian Railway?

The Bernina Express departs from the usual stations of the Rhaetian Railway, from which the regional trains also leave.

Questions about the Bernina Express Bus

Where can I find the timetable?

You can find the timetable here.

Can I interrupt my journey?

It is not possible to interrupt a journey. It is forbidden by law to board or alight from the bus along the route and therefore not possible.

For journeys to the North Italy / Lake Como region, you can find local timetables on this website

Is there a toilet on the bus?

No. However, the bus does make a toilet stop about halfway through the journey.

How do I reserve a wheelchair space?

Please contact Railservice. Tel.: +41 (0)81 288 65 65.

How do I reserve a seat?

You can buy your reservation conveniently here

Are the GA travelcard / 1-day travelpass / 1-month travelpass valid?

Yes. However, you still have to pay for the seat reservation and supplement (no concessions). In the second step of the booking procedure, «Passengers», choose «GA» or «1-day travelpass» under Ticket/reduction.

Is the Eurail pass valid?

Yes. However, you still have to pay for the seat reservation and supplement (no concessions). In the second step of the booking procedure, «Passengers», choose «Eurail Pass» under Ticket/reduction.

Are the Junior Card / Grandchild Card / Family Card valid?

Yes. However, you still have to pay for the seat reservation and supplement (no concessions). In the second step of the booking procedure, «Passengers», choose «Junior and Grandchild Card» or «Swiss Family Pass» under Ticket/reduction.

Are the Swiss Travel Pass / Swiss Travel Pass Flex / etc. valid?

Yes. However, you still have to pay for the seat reservation and supplement (no concessions). In the second step of the booking procedure, «Passengers», choose «Swiss Travel Pass» or «Swiss Travel Pass Flex» under Ticket/reduction.

Is the FIP free pass valid?

The «Swiss Private Railways» free pass is valid. However, you still have to pay for the seat reservation and supplement (no concessions). In the second step of the booking procedure, «Passengers», choose «Ticket available» under Ticket/reduction. 

Is the Interrail Pass valid?

Yes. However, you still have to pay for the seat reservation and supplement (no concessions).

In the second step of the booking procedure, «Passengers», choose «InterRail Pass» under Ticket/reduction.

Is the graubündenPASS valid?

Yes. However, you still have to pay for the seat reservation and supplement (no concessions).

In the second step of the booking procedure, «Passengers», choose «graubündenPASS» under Ticket/reduction.

Is the BÜGA valid?

Yes. However, you still have to pay for the seat reservation and supplement (no concessions).

In the second step of the booking procedure, «Passengers», choose «GA» under Ticket/reduction.

Where does the bus leave from Lugano?

Map

Where does the bus leave from Tirano?

Map

General questions

Where can I find the connecting timetables from Tirano for Italy?

For journeys to the North Italy / Lake Como region, you can find local timetables on this website

Where can I find extracts of timetables for the Rhaetian Railway?

You can find the timetables here

Is an identity card with a renewal stamp valid for crossing the border?

You can find details on valid travel documents here.

Where can I park my car?

All Rhaetian Railway stations have payable parking spaces nearby. You can find information on parking facilities at the individual stations here.

In Chur: SBB Parking: Gürtelstrasse 48, 7000 Chur.