Sometimes things get left behind on the train. In such cases, the Lost Property Service will help you get your personal belongings back.
You can report lost property via the internet, by telephone, or at any ticket office. A reclaim fee will be charged if your items are found. Lost property can then be picked up at a staffed station. Reporting a loss via the internet costs you nothing. If you report a loss to the SBB Contact Center on 0848 44 66 88 (CHF 0.08/min. from Swiss landlines) or at a ticket counter, you will be charged CHF 15.00 for this service.
Reclaim fees
Item
Costs
With a GA travelcard
CHF 10.00 per item
Standard price
CHF 20.00 per item
Despatch to an address outside Switzerland
CHF 70.00 per item plus shipping costs
Switch to a different collection station following notification
CHF 10.00 per item
Electronics (mobile phones, laptops, tablets/iPads) or bulky items (bicycles, e-scooters, pushchairs):
standard: CHF 25.00 per item
with GA Travelcard: CHF 15.00 per item
Have you found an item?
If you find an item on the train or at the station, you can drop it off at a staffed counter.
Sale of unclaimed items
Once the period required by law has expired, unclaimed items are forwarded to the fundsachenverkauf.ch GmbH company for sale by public auction.