Customer service

Enquiries, refunds, praise and criticism

If you have any suggestions, praise or criticism, please do not hesitate to contact us. We look forward to this opportunity to improve our services and will process your message as quickly as possible. 

Please note that refunds are only possible in accordance with the Rhaetian Railway GTCs

Contact form

* Mandatory fields
Booking number 1 (A number such as 2195552-1)
Booking number 2 (A number such as 1900152663)

Buy a new ticket – RhB Railservice
Our sales team will be happy to help you seven days a week.
To the Railservice sales team

Customer service
You can contact customer service using the form above or by sending an e-mail to kundendienst(at) 

Contact for train stations – timetable information
Timetable and fare information as well as further information on rail travel are available directly from our RhB stations.
Timetable information can also be found in the SBB online timetable.

Questions and Answers
Do you have a question about a ticket or season ticket? Or would you like to know something else? Under Questions and Answers, you can find helpful information on frequently asked questions.

Lost and Found Service
Have you lost something while travelling on Rhaetian Railway? Anything we find, we forward directly to the national Swiss Federal Railways Lost and Found Service.
Here you can contact the SBB Lost and Found Service.

Passenger rights
If there are train delays of more than 60 minutes, you will receive a partial refund of the price of your ticket or season ticket.
This regulation applies to all forms of public transport in Switzerland. You can find more information here.