Railservice
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On this site you can find answers to frequently asked questions about the following subjects
Online tickets cannot be changed or cancelled.
Exceptions can be seen here
You can make your reservation conveniently here. During the booking procedure, at the step «Travellers», choose «Reservation only» under Ticket/reduction.
Online tickets cannot be changed or cancelled.
Exceptions can be seen here.
All bookable seats are located in panoramic cars. You can make your booking directly here.
Please contact our Railservice. Tel.: +41 (0)81 288 65 65 or by E-Mail railservice(at)rhb.ch.
Please check the spam folder of your e-mail in-box. If you have not received an e-mail with the travel documents, please contact the Rhaetian Railway Railservice by mail at railservice(at)rhb.ch or on +41 (0)81 288 65 65
Check your e-mail in-box to see whether you have received an e-mail with the travel documents. If you have not received an e-mail with the travel documents, please contact the Rhaetian Railway Railservice by mail at railservice(at)rhb.ch or on +41 (0)81 288 65 65
Please send an e-mail to railservice(at)rhb.ch, providing the following details:
We will check the charge to your credit card and refund the amount to your credit card if you have been unduly charged.
Your reservation will remain valid, even without a ticket. However, you must be able to present a ticket to go with your reservation on board the train. You can buy tickets over the counter or from ticket machines two months in advance. It is also possible to buy the tickets online.
Children under the age of six travel free of charge but do not have the right to their own seat. If you want your child to have an individual seat, you need to buy a valid ticket. During the booking procedure, at the step «Travellers», choose «Reservation only» under Reduction and buy a 1-day travel pass for children at the ticket office.
You can find the timetable here.
The Bernina Express has air-conditioned panoramic cars with large windows extending right into the roof cove. Information on the route is also provided via loudspeaker. A seat reservation is required and a supplement is charged. You can buy your reservation conveniently online here.
The regional trains are made up of standard coaches with ordinary windows. It is not possible to reserve seats on regional trains and no supplement is payable. You can find the timetable for the regional trains here.
It is generally possible to interrupt a journey. However, please note that you must continue your onward travel on the same day. If you want to resume your journey on board the Bernina Express, you will have to make a new reservation and a new supplement will be charged.
If continuing your journey on regional trains no reservation / no supplement is required.
1st class
In 1st class you benefit from generous space and plenty of leg room. 1st class offers generous, comfortable single and double seats. Thanks to the lower number of passengers per coach, your journey is quieter and more relaxed.
2nd class
2nd class offers comfortable double seats with sufficient leg room.
You can find details on valid travel documents here.
All Rhaetian Railway stations have payable parking spaces nearby. You can find information on parking facilities at the individual stations here.
Children under the age of six travel free of charge but do not have the right to their own seat. If you want your child to have an individual seat, you need to buy a valid ticket. During the booking procedure, at the step «Travellers», choose «Reservation only» under Reduction and buy a 1-day travel pass for children at the ticket office.
You can find the timetable here.
It is not possible to interrupt a journey. It is forbidden by law to board or alight from the bus along the route and therefore not possible.
For journeys to the North Italy / Lake Como region, you can find local timetables on this website.
Please contact our Railservice. Tel.: +41 (0)81 288 65 65 or by E-Mail railservice(at)rhb.ch.
You can make your reservation conveniently here.
Children under the age of six travel free of charge but do not have the right to their own seat. If you want your child to have an individual seat, you need to buy a valid ticket. During the booking procedure, at the step «Travellers», choose «Reservation only» under Reduction and buy a 1-day travel pass for children at the ticket office.
You can find the timetable here.
It is generally possible to interrupt a journey. However, please note that you must continue your onward travel on the same day. If you want to resume your journey on board the Glacier Express, you will have to make a new reservation and a new supplement will be charged.
If continuing your journey on regional trains no reservation / no supplement is required.
The graubündenPASS is valid on all trains and post buses in the canton of Graubünden. This means you need a different ticket from the Oberalp Pass. You still have to pay for the seat reservation/supplement (no concessions). During the booking procedure, at the step «Travellers», choose «Reservation only» under Reduction and buy the connecting ticket at the station before departure or online.
The BÜGA is valid on all trains and post buses in the canton of Graubünden. This means you need a different ticket from the Oberalp Pass. You still have to pay for the seat reservation/supplement (no concessions). During the booking procedure, at the step «Travellers», choose «Reservation only» under Reduction and buy the connecting ticket at the station before departure or online.
1st class
In 1st class you benefit from generous space and plenty of leg room. 1st class offers generous, comfortable single and double seats. Thanks to the lower number of passengers per coach, your journey is quieter and more relaxed.
2nd class
2nd class offers comfortable double seats with sufficient leg room.
Excellence Class
The Excellence Class is a VIP car. All details are available online.
Yes, you can find what's on offer on the Glacier Express here.
Please contact our Railservice. Tel.: +41 (0)81 288 65 65 or by E-Mail railservice(at)rhb.ch.
Children under the age of six travel free of charge but do not have the right to their own seat. If you want your child to have an individual seat, you need to buy a valid ticket. During the booking procedure, at the step «Travellers», choose «Reservation only» under Reduction and buy a 1-day travel pass for children at the ticket office.
You can find the timetables here